Returns

Color rings will be refunded within 7 business days upon receipt. They must arrive in as new condition. A full refund of $40.00 will be applied to your credit card. Contact us for a prepaid return label. Original freight is not reimbursable.

Merchandise being returned must be reported within 14 days from receipt of goods. Returns must be received within 30 days from date of purchase. Only merchandise meeting the following criteria can be refunded;

1. Merchandise must be in its original box or poly bag. If you have tried on or worn the hairpiece we cannot refund the hairpiece.
2. Merchandise must have its original tag attached and hair net intact.
3. Merchandise must be unused and not altered (brushed, combed, or picked) in any way. Please look at the color to determine a match with the hairpiece securely in the netting.

Returns will not be accepted unless pre-authorized by Girly Curls. Upon approval, your return must include the following:

1. Your order number must be prominently marked on/in your returned package/box(es).
2. The original invoice must accompany the return.
3. Return freight is prepaid by Girly Curls (for US orders only). We will email you a return label upon receiving your email/phone call requesting a return. Original freight is not reimbursable.

Merchandise not meeting the above criteria will be refused. Girly Curls will not accept returns more than 30 days from the date of the original invoice for all synthetic hairpieces.

Cheer Real Hair hairpieces have a shorter return period of 14 days from the day you receive your order. WE WILL NOT EXCEPT RETURNS ON THIS HAIRPIECE IF IT HAS BEEN TAKEN OUT OF ITS NETTING AND BEEN WORN OR TRIED ON. You can hold the hairpiece up to your child's head with the hairpiece in the netting to determine a color match. Any Cheer Real Hair hairpieces that are being returned and are not in BRAND NEW condition will not be eligible for a refund and will be sent back to the customer.

Please contact us with any questions, we are always here to help!